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Welcome to the Netgate Service Desk Portal!

Create an account and manage your ticket online.

TNSR support requests will require your order number or hardware serial number.

pfSense support requests require your Netgate Device ID, order number or serial number. Phone support is reserved for pfSense Enterprise customers only.

For Netgate customers requesting Zero-to-Ping assistance, please create an account and submit your request. For more information on Zero-to-Ping, please read our FAQ.

  • Sales, pre-sales questions, quote requests, and RMA inquiries, please create an account and login, or e-mail sales@netgate.com
  • For Netgate Global Support, Professional Services or Partner inquiries, please login and open a request.

    To purchase a support subscription for pfSense, click here.

    Support subscriptions are on a per-install basis. You will need the Netgate device ID and/or serial number from the unit with the support subscription. For more information, please see our pfSense support FAQ.

    To upgrade your TNSR support subscription, please contact sales.

    Documentation:

    Documentation for pfSense and TNSR can be found online.



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